Term and Conditions


Website Purchase Terms

The following terms and conditions establish the framework for the purchase of products via our website. They serve as the legal basis for all transactions between us and our customers, ensuring clarity and mutual understanding.


  1. Purchase Agreement and Terms

1.1. Scope of Terms: These terms and conditions are set to regulate the transaction and acquisition of products offered on our website.

1.2. Consent Requirement: Before completing a purchase, you will be prompted to explicitly agree to these terms and conditions.

1.3. Consumer Rights Protection: Nothing in this agreement infringes upon the statutory rights that you hold as a consumer under any relevant consumer protection laws, such as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.


  1. Definition of Parties
  • Party References: Within the scope of these terms and conditions,
  • “We/Us/Our” refers to MediSpa Guide.
  • “You/Your” denotes you, as our current or potential customer.

Each term should be interpreted correspondingly throughout this document.


  1. Procedure for Placing an Order

3.1 Product Listings: The presentation of products on our website is an invitation to consider purchase, not a binding offer.

3.2 Formation of Contract: A purchase contract between you and us is formed only upon our formal acceptance of your order as outlined in this section.

3.3 Ordering Steps: To make a purchase from our website, please follow these steps:

  • Add desired products to your shopping cart and proceed to checkout.
  • If you are a new customer, you must create and log into your account; if returning, simply log in with your existing credentials.
  • Choose your delivery preference, confirm your order, and agree to these terms.
  • You will be directed to our payment provider to complete your purchase.
  • We will acknowledge your order initially and, following availability confirmation, either sends you a final order confirmation, establishing a binding contract, or inform you via email if the order cannot be fulfilled.


  1. Product Offerings and Pricing

Available Products: Our website exclusively offers MediSpa home use NAD+ Subcutaneous Injection Kits.


  1. Price Information

5.1 Quoted Prices: All product prices are listed on our website.

5.2 Price Adjustments: We reserve the right to modify our prices, which will not impact existing confirmed contracts.

5.3 Inclusive of Tax: Prices stated on our website and within these terms include Value Added Tax (VAT).


  1. Payment Terms

6.1 Checkout Payment: At checkout, you are required to pay for the products you have selected.

6.2 Accepted Payment Methods: Our website lists the accepted payment methods.

6.3 Non-Payment Consequences: Non-payment may result in withholding of products and/or cancellation of the sale.

6.4 Charge-back Penalties:

  • Repayment of the charge-back amount.
  • Coverage of all charge-back related costs incurred by us.
  • Administrative fee of GBP 18.00 (VAT included).
  • Reimbursement of all our costs to recover these amounts (including legal and debt collection fees).

Unrecognized or forgotten transactions resulting in a charge-back will be treated as unjustified.


  1. Delivery Information

7.1 Delivery Policy Reference: For full details, please refer to our Delivery Policy.

7.2 Delivery Address Specification: Products will be shipped to the address provided at checkout.

7.3 Delivery Endeavor: We aim to deliver by the date in the order confirmation or within 7 days of the order confirmation if no date is provided. Delivery by this date is not guaranteed.

7.4 Dispatch Guarantee: We commit to dispatching products within 30 days of payment and order confirmation, barring extraordinary circumstances.


  1. Consumer Cancellation Rights

8.1 Applicability: These rights apply if you engage with us as a consumer, for personal, not professional purposes.

8.2 Cancellation Period: You may cancel any time from the moment you make an offer until 14 days after receiving the goods, or the final item in a multi-part delivery.

8.3 How to Cancel: Notify us of your decision to cancel using any clear statement. You can use the provided cancellation form for this purpose. To adhere to the cancellation deadline, simply send your cancellation notice before the 14-day period expires.

8.4 Product Return on Cancellation: Upon cancellation, products must be returned to us at [return address] promptly, no later than 14 days after notifying us of the cancellation. You are responsible for the return shipping costs.

8.5 Refund Policy on Cancellation Upon cancellation in line with Section 8’s guidelines, you will be refunded fully for the order, including delivery costs, with the following stipulations:

  • If your selected delivery method exceeds the cost of the standard delivery option we provide, we will deduct the cost difference from your refund.
  • Additional conditions outlined in this Section 8 may also affect the refund amount.

8.6 Handling and Diminished Value of Products Should there be any reduction in the value of the returned products due to your handling beyond what’s necessary to verify their nature, characteristics, and functionality, we reserve the right to charge you for this diminished value, up to the full contract price. This charge may be:

  • Offset against any refund owed to you; or
  • Levied as a direct payment you must make to us. Note: Handling that would not be acceptable in a retail environment is deemed excessive for verifying the nature, characteristics, and functionality of the products.

8.7 Refund Methods and Fees Your refund will be processed using the original payment method unless another method is mutually agreed upon. You will not be charged any fees for receiving the refund.

8.8 Refund Timing Following Cancellation We will issue a refund within 14 days after we receive the returned goods, or after you provide proof of return, whichever is earlier. If the products were not sent out at the time of withdrawal or we have proposed to pick them up, we will issue your refund promptly and no later than 14 days after you inform us of the cancellation.


  1. Customer and Company Commitments

9.1 Customer Assurances By placing an order, you confirm to us that: (a) You have the legal right to form contracts; (b) You possess the authority to abide by these terms; (c) Your provided information is complete and truthful; and (d) You will accept delivery as per our agreed terms.

9.2 Our Guarantees to You We assure you that: (a) We hold the rights to sell our products to you; (b) The products are sold without any undisclosed liens; (c) You will have undisturbed use of the products; (d) The products will match the description provided on our site; and (e) The products will meet a satisfactory quality standard.

9.3 Exclusivity of Warranties We expressly limit our warranties and representations to those explicitly stated within these terms and conditions regarding the provision of products. Any additional warranties and representations not mentioned herein are excluded to the fullest extent as allowed by the law, notwithstanding the provisions of Section 10.1.

For enhanced readability and professional presentation, the limitations and exclusions of liability can be formatted as follows:


  1. Scope of Liability Limitations and Exemptions

10.1 General Liability Caps

Notwithstanding other provisions in these terms and conditions, nothing herein shall:

  • Limit or negate liability for death or personal injury caused by our negligence;
  • Limit or negate liability for fraud or willful misrepresentation;
  • Impose limits on liabilities in a manner non-permissible under applicable law;
  • Exclude liabilities that cannot be excluded under applicable law.

Note: Consumer statutory rights remain intact except where law permits limitations.

10.2 Scope of Liability Limitations

The constraints on liability articulated in this Section 10, and throughout these terms, apply to:

  • All liabilities, as circumscribed by Section 10.1.
  • Any liabilities emanating from these terms, whether under contract, tort (including negligence), or breach of statutory duty, save for divergences explicitly stated herein.

10.3 Force Majeure

  • We bear no liability for losses stemming from events outside our reasonable control.

10.4 Business Loss Exclusions

  • We bear no liability for any business-related losses, including but not confined to loss of:
    • Profits, income, or revenue
    • Business use or production
    • Anticipated savings
    • Business contracts or commercial prospects
    • Commercial reputation or goodwill

10.5 Officer and Employee Liability Protection

  • Acknowledging our vested interest in limiting the personal liability of our officers and employees, you agree not to personally pursue claims against them for any losses related to these terms or website use. This does not preclude liability of the entity for its personnel’s actions.

10.6 Liability Ceiling in Contracts

  • Our cumulative liability for any product purchase contract under these terms will not exceed the greater value between: (a) [specified amount]; and (b) The total sum paid and payable to us under said contract.


  1. Order Cancellation Rights

11.1 Our Right to Cancel

We reserve the right to terminate our contract with you and cancel your order with immediate effect by providing written notice if you:

  • Fail to make payments when due.
  • Violate any fundamental terms of our agreement.

11.2 Your Right to Cancel

You are entitled to cancel your order without penalty if we:

  • Breach the contract’s core terms, subject to your notification of cancellation in writing.

11.3 Cancellation Due to Unforeseen Circumstances

We may cancel the contract by notifying you in writing if external, uncontrollable events prevent us from fulfilling our obligations, including but not limited to:

  • Shortages of essential materials or products.
  • Power failures.
  • Disputes impacting our partners or suppliers.
  • Governmental orders or interventions.
  • Natural disasters, public disturbances, acts of terror, or conflict.


  1. Effects of Order Cancellation

12.1 Following the cancellation of an order as set out in Section 11, the following outcomes will occur:

  • Our obligation to dispatch any pending orders will end immediately.
  • You remain responsible for payment of any products that have already been dispatched as of the cancellation date, notwithstanding our rights to retrieve any such products.
  • With cancellation, the applicability of these terms and conditions ceases, save for designated sections 1.3, 6.4, 10, 15, 16, 17, 18, 19 and 20 that will remain in effect indefinitely.


  1. Intellectual Property and Service Provisions

13.1 Intellectual Property Rights
No part of these terms shall serve as an assignment or license of intellectual property rights.

13.2 Licensing of Works in Products
Licensing for works (including software and literary works) contained within products is not covered by these terms.

13.3 Service Provision Relating to Products
These terms do not address services provided by us or any third party concerning the products,  with the exception of delivery-related services. 


  1. Updating Terms

14.1 Amendment Protocol: We reserve the right to amend these terms and conditions by introducing a new version on our website.

14.2 Applicability of Amendments: Any amendments will take effect for agreements formed after the amendment date and will not retroactively affect existing contracts.


  1. Rights of Transfer

15.1 Our Transfer Rights: We may assign, transfer, subcontract, or handle our rights/obligations as necessary, ensuring your consumer protections are not diminished.

 15.2 Your Transfer Limitations: Any transfer or delegation of your rights/obligations requires our explicit written consent. 


  1. No exceptions

16.1 Waiver Requirements: A waiver is only valid with written consent from the non-breaching party.

16.2 Waiver Specificity: A waiver for one breach does not imply waivers for subsequent or different breaches. 


  1. Enforceability of Terms

17.1 Court Review: If any term is found unlawful, remaining terms still apply.

17.2 Partial Invalidity: Parts of an unenforceable term will be removed to make the remainder valid. 


  1. Exclusivity of Contractual Rights

18.1 Contractual Beneficiaries: The contract is mutually beneficial exclusively to you and us, not designed to Favor any third parties.

18.2 Independence of Rights: The enforcement of rights under the contract is independent and does not require third-party consent. 


  1. Agreement Completeness

19.1 Comprehensive Agreement: These terms encompass the full scope of our agreement, superseding all prior discussions and agreements regarding product sales. 


  1. Governing Law and Dispute Resolution

20.1 Legal Framework: The contract is regulated by the law of England and Wales

20.2 Jurisdictional Authority: Any disputes will be resolved within the exclusive jurisdiction of England courts.


21: Regulatory Information and Compliance

21.1 Document Accessibility: We do not maintain individual file copies of these terms and conditions for each user or customer. In case of updates to these terms, the original version may be removed from our website. It is advisable for you to save a copy for your records.

21.2 Language of Terms: These terms and conditions are provided in English only.

21.3 Tax Compliance Identification: Our official VAT (Value Added Tax) registration number is [number] 


  1. Our specifics

22.1 This website is owned and operated by Medispa Guide ltd .

22.2 We are registered in the United Kingdom under registration number ……. 14512642…… and our registered office is located at …214 Baker St  Enfield/ EN13JY

22.3 You can reach us:

  • by mail, at the address listed above.
  • via our website’s contact form.
  • by phone, at the number listed on our website; or via email, at the email address listed on our website.


Usage Policy and Agreements 

Section 1 Overview

1.1 Governing Terms
Use of this website is governed exclusively by these terms and conditions.

1.2 Acceptance of Terms
Your continued use of this website signifies your complete acceptance of these terms. If you do not agree with these terms, in whole or in part, do not use this website.

1.3 Purchase Agreement
When making a purchase on this website, you will be required to explicitly agree to these terms.

1.4 Age Restriction
You must be at least 18 years of age to use this website. By using this website, you confirm that you meet the age requirement stipulated in these terms. 


Section 2. Copyright Notice

2.1 Ownership
Copyright © 2018. All rights reserved. The copyright 2018 MediSpa Guide LTD 

2.1 Intellectual Property Rights

  • Ownership and Control: Our website and its contents, including all copyright and intellectual property rights, are owned by us  and our licensors.
  • Reservation of Rights: The entirety of these rights are fully reserved, subject to the express terms contained in these terms and conditions.


Section 3. Website Access and Usage Rights

3.1 Usage Permissions
You are granted the right to:

  • Access and view website content in a browser.
  • Temporarily download website pages for offline viewing in a cache.
  • Play audio and video content directly through our site’s media interface.
  • Engage with the functionalities offered through our website interface.
    All under the conditions set out in these terms.

3.2 Downloading Constraints
Unless specifically allowed by this section or other terms provided, downloading or permanent storage of website material on your device is prohibited.

3.3 Use Limitation
Your usage of our website is confined to personal and non-commercial intentions, in accordance with these terms.

3.4 Content Alteration Prohibition
Any form of editing or modification to website content is forbidden unless explicitly authorized.

3.5 Prohibited Actions with Website Material

  • Without proper rights, you are not permitted to:
  • Reissue website content elsewhere.
  • Monetize, lease, or sublicense website content.
  • Publicly display any website content.
  • Utilize website content for any commercial gain.
  • Share website content externally, beyond the scope of this license.


3.6 Access Control

We may at our discretion:

  • Impose limitations or suspend access to our site or parts thereof.
  • Conduct necessary maintenance or content updates.
    Attempts to circumvent any of our access control measures are strictly prohibited.

The improper utilization of online platforms


Section 4. Prohibited Conduct on Website

4.1 Unacceptable Use
You are prohibited from engaging in activities that:

Damage and Impairment: Compromise the website’s functionality or security.

Illegal Activity: Participate in any activity that is illegal or detrimental.

Unauthorized Access: Attempt to gain unauthorized access or disrupt any service or network.

Security Testing: Perform any security testing without express permission.

Security Breach: Bypass or breach any security measures in place.

Malicious Software: Distribute harmful software or related content.

Resource Burden: Overload the website’s resources unreasonably.

Interception: Intercept any website communications without authorization.

Data Collection: Undertake data collection without our explicit consent.

Automated Access: Use automated systems to interact with the website, except for indexing.

Public Interfaces: Access the website solely through the interfaces we provide.

Robots.txt Compliance: Adhere to our robots.txt file directives.

Direct Marketing: Utilize collected data for any form of direct marketing.

Interference: Disrupt or interfere with the website’s operational performance.


4.2 Data Usage Restrictions
Refrain from using website-obtained data to contact individuals or entities without consent.

4.3 Information Accuracy
Ensure all information provided to us is accurate and up to date, devoid of any attempt to mislead. 


Section 5. Product Information and Availability

5.1 Product Listings
The presentation of products on our website serves as an invitation for you to consider purchasing, not as a binding offer.

5.2 Inventory Changes
We reserve the right to modify, cycle, or discontinue any products listed on our website without an obligation to maintain availability of any specific item.

5.3 Purchase Agreements
Transactions for the purchase of products via our website are governed by specific terms and conditions of sale, which you will be prompted to review and accept with each purchase you initiate. 


Section 6. Report mistreatment

In the event that you become aware of any illicit content or activity on our website, or any content or activity that violates these terms and conditions, we kindly request that you inform us accordingly.

Please inform us of any relevant content or activity by sending an email to info@medispaguide.com.


Section 7. Warranty Disclaimers

7.1 Absence of Guarantees
We do not guarantee the following:

  • Completeness & Accuracy: The information on our website may not be complete or accurate.
  • Current Updates: Materials on the site may not always be updated.
  • Uninterrupted Operation: The website may experience downtime or faults.
  • Continuous Availability: Services on the website may not always be accessible.


7.2 Right to Modify Services
We may modify, suspend, or discontinue our services or the website itself at any time without prior notice or liability, except as stated in these terms. No compensation is due when services change or cease.


7.3 Exclusion of Warranties
To the extent the law allows, we reject all implied warranties concerning these terms, our website, and its use.

Remember to replace any sections like “Section 8.A” with the correct references if they are renumbered or altered. 


Section 8. Constraints and omissions about liability

8.1 The terms and conditions stated herein shall not:

  • Impose any restrictions or exemptions on liability for death or personal injury arising from negligence;
  • Impose any restrictions or exemptions on liability for fraud or fraudulent misrepresentation;
  • Impose any limitations on liabilities in a manner that contravenes applicable law;
  • Exclude any liabilities that are prohibited from exclusion under applicable law.

 8.2 of these terms and conditions outlines the restrictions and exemptions regarding   liability. These limitations and exclusions apply to all liabilities arising from these terms and conditions, including contractual obligations, negligence, and breaches of statutory duty. However, it is important to note that these limitations and exclusions are subject to the provisions stated in Section 8.A and any other explicit exceptions mentioned in these terms and conditions.

8.3 We shall not be liable for any loss or damage of any kind if our website and the information and services on it are supplied free of charge.

8.4 Our liability shall not extend to any losses incurred as a result of unexpected circumstances or occurrences that are beyond our reasonable control.

8.5 We shall not assume liability for any business-related losses incurred by you, which may include but are not limited to the loss or impairment of profits, income, revenue, use, production, projected savings, business, contracts, commercial opportunities, or goodwill.

8.6 We shall not assume liability for any loss or corruption of data, databases, or software on your part.

8.7 We shall not bear responsibility towards you for any exceptional, indirect, or consequential loss or damage.

8.8 The user acknowledges and accepts that the company has a vested interest in minimizing the personal liability of its officers and employees. In light of this interest, the user agrees not to individually pursue any claims against the company’s officers or employees for any losses incurred about the website or these terms and conditions. It is important to note that this provision does not absolve the limited liability entity itself from liability for the actions and negligence of its officers and employees. 


Section 9: Actions for Non-Compliance

9.1 Enforcement of Terms
In maintaining the integrity of our terms and conditions, the following steps may be taken in the event of a breach, or if a breach is suspected:

  • Warnings: Issuance of official notice(s) highlighting the breach.
  • Temporary Suspension: Limiting access to the website for a designated period.
  • Permanent Ban: An indefinite revocation of website access privileges.
  • IP Blocking: Preventing access from computers associated with your IP address.
  • Legal Recourse: Initiating appropriate legal proceedings.

9.2 Anti-Circumvention
Following any action we take to suspend, prohibit, or block access, any attempts to bypass these restrictions are strictly prohibited. This includes, but is not limited to, the creation or use of alternative accounts. 


Section 10. External Websites

Our websites operated by entities other than the primary parties involved.

  • The website in question incorporates hyperlinks to external websites that are owned and maintained by third parties. It is important to note that these hyperlinks should not be construed as recommendations.
  • The control over third party websites and their contents is beyond our jurisdiction, and in accordance with Section 8.A, we disclaim any responsibility for them or any potential loss or harm that may result from your utilisation of those websites.


Section 11: Brand Name Notices

11.1 Our Brand Name

  • Ownership: All logos, along with registered and unregistered trademarks displayed on our website, are our exclusive property.
  • Usage Restriction: Use of our trademarks without permission is strictly prohibited and may be a legal infringement.

11.2 Third-Party Trademarks

  • Recognition of Ownership: Trademarks and service marks belonging to third parties are their property.
  • Non-Endorsement: Our display of third-party marks does not imply endorsement or affiliation.
  • Licensing Limitations: We are not in a position to grant usage rights for any third-party marks.


Section 12: Terms Update and Acceptance

12.1 Evolution Clause

  • Updates: Our terms are dynamic and may evolve over time.

12.2 Acceptance Through Use

  • Effective Date: New terms will be active from their announcement on our site.
  • Automatic Consent: By continuing to use the site post-update, you agree to the new terms.
  • Notification Waiver: You relinquish any claim to direct notification of changes.


Section 13. Delegation of Responsibilities

13.1 Our Discretion

  • Right of Transfer: We reserve the exclusive right to transfer our obligations and entitlements to third parties.
  • Delegation: Our operational responsibilities may be delegated or outsourced as needed.
  • Corporate Manoeuvres: We are free to manage our rights and responsibilities as dictated by business strategy and organizational changes.

13.2 Your Limitations

  • Non-transferable Rights: Your rights and duties under these terms are personal to you and may not be transferred without our direct authorization in writing.
  • Restrictions on Delegation: You are prohibited from delegating your responsibilities or transferring your status as a party to these terms without our documented consent.


Section 14: Integrity of Terms

14.1 Upholding Validity

  • Preservation of Terms: Should any clause within these terms be deemed invalid or unenforceable by a court of competent jurisdiction, the remaining clauses shall retain their full force and effect.

14.2 Conditional Adjustments

  • Adaptive Clauses: In the event that any part of a clause is found to be non-compliant with the law, that segment will be considered excised, allowing the remainder of the clause to persist as enforceable.


Section 15. Exclusivity of Contractual Rights

15.1 Beneficial Limitation

  • Mutual Exclusivity: This agreement is structured to confer benefits solely to you and us, explicitly excluding any third-party entitlements or enforceability.

15.2 Independence in Rights Execution

  • Autonomous Rights: The enactment of rights derived from this agreement is independent and not contingent upon approval from any external parties.


Section 16. Comprehensiveness of Agreement

16.1 Accord Supremacy

  • Inclusive Terms: Under the stipulations of Section 8.A, the present terms, along with the accompanying Privacy and Cookie Policy, forge the complete foundation of the mutual agreement concerning your web usage.
  • Prior Agreements Override: This set of documents nullifies and replaces any and all former understandings or agreements pertaining to your website interactions.


Section 17. Legal Framework and Adjudicative Authority

17.1 Governance by United Kingdom   Legal Prescripts

  • Interpretative Lens: The interpretation and enforcement of these stipulations are exclusively reliant on the principles and legislative frameworks inherent to English   Law.

17.2 Jurisdictional Exclusivity

  • Dispute Resolution: Should any contention arise from these stipulations, the resolution of such disputes will be confined to and exclusively resolved within the judicial purview of United Kingdom


Section 18 Regulatory Compliance & Business Identity

This website belongs to and is managed by Medispa Guide ltd. Reg no 14512642

 Corporate Registration

  • Registry Identification: Our official registry in [trade register] is transparent for verification. View our credentials at [URL], registration no. [number].

 Authorization Compliance

  • Regulatory Framework: We operate under the governance of [authorisation scheme], diligently overseen by [supervisory authority].

  Professional Standing

  • Professional Allegiance: In the United Kingdom, our stature as [title] is recognized by [professional body], abiding by its stringent regulations available at [URL].

  Ethical Codes

  • Code Adherence: We are committed to upholding the [code(s) of conduct], the tenets of which are accessible at [URL(s)].