Refund and Returns Policy


Thank you for shopping with us. We aim for complete customer satisfaction. If you’re not entirely pleased with your purchase, we’re here to help with our 30-day refund and returns policy.

📝 Policy Overview

  • Duration: 30 days from the purchase date
  • Condition: Items must be unused and in original packaging
  • Exceptions: Gift cards, downloadable software, some health and personal care items
  • Reports of damaged products or order discrepancies must be communicated to MediSpa Guide at within 72 hours of delivery in order to qualify for return.

Eligibility Criteria

To qualify for a return:

  • Item must be unused.
  • Item must be in original packaging.
  • Additional non-returnable items:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

Valid Reasons for Return

  • Item not received.
  • Item not as described.
  • Defective or malfunctioning item.

Partial Refunds

Partial refunds may apply in the following situations:


  • Item not in original condition.
  • Item is damaged or has missing parts not due to our error.
  • Item returned after 30 days from delivery.

🔄 How to Request a Refund

Email us at with:

  • Order number
  • Brief explanation for the refund request

We will process your request within 7 business days after receiving your email.

✅ Refund Process

  • Email notification upon receiving the return.
  • Approval or rejection notice.
  • If approved, refund will be issued to the original payment method within a certain number of days.

❗ Late or Missing Refunds

  • Check your bank account.
  • Contact your credit card company.
  • Contact your bank.
  • Still not received? Email us at

🛒 Sale Items

Only regular-priced items are refundable. Sale items are not refundable.

🔄 Exchanges

Email for defective or damaged items. Mail item to:


  • 312 Upper Richmond Road West /East Sheen /LONDON,SW147JN  UNITED KINGDOM

🎁 Gifts

Gift credits will be issued if the item was marked as a gift. Otherwise, the refund goes to the gift giver.

📦 Shipping Returns

Mail returns to: 312 Upper Richmond Road West London SW147JN / UNITED KINGDOM


Customer covers return shipping costs.

❌ Exclusions

  • Used, damaged, or altered items.
  • Items purchased through a third-party.
  • Items bought over 30 days ago.

🔄 Policy Updates

We reserve the right to change this policy. Check back periodically.

📞 Need Help?

For questions, contact us at

NAD+ Liquid

For any specific policies related to NAD+ Liquid, please contact us directly.